MessageProofEmail hello@messageproof.com for technical assistance.
What to send us
Include your Mac model, macOS version, MessageProof version, the step you reached and any error message. For purchase or activation questions, include your purchase email or receipt reference.
Please do not send raw phone backups, private messages, completed PDFs or your full Activation Code. If a screenshot helps, remove personal conversation content first.
What we can help with
- Installing MessageProof on an Apple Silicon Mac
- Preparing a supported backup or export
- Using the free three-page Preview
- Activation and Conversation PDF troubleshooting
What support cannot do
Support does not provide legal advice, certify evidence or guarantee acceptance by a court. We cannot promise live guided extraction or assistance before an urgent legal deadline.
For payment or access concerns, see our Refunds Policy.
Contact support
Tell us what happened and what you expected. We'll start with non-content diagnostics.