MessageProofUnactivated licence? Request a refund review within seven calendar days of purchase.
Before activation
For a US$149 Consumer V1 purchase, you may request a discretionary refund within seven calendar days of purchase if the paid licence has not been activated. Please include the purchase email and receipt or order reference.
After activation
If a genuine technical fault prevents reasonable use of advertised features, contact us. We may offer troubleshooting, a corrected activation, a refund or another suitable remedy, depending on the issue and applicable law.
After successful use, a change of mind or no longer needing the PDF generally does not qualify for a discretionary refund.
Your consumer rights
Mandatory rights are unaffected. This policy does not limit remedies available under applicable consumer protection law, including where the software has a qualifying defect.
Request a refund review
Email hello@messageproof.com with your purchase email, purchase date, receipt or order reference and a short description of the issue.
Please do not email raw message databases, phone backups, private conversation PDFs or your full Activation Code unless support explicitly requests necessary information through an appropriate channel.